Terms of service
Terms of sale and use of the Doctor Life online store
1. Seller and contact
The seller is Doctor Life sp. z o.o., Stanisławów 13, 26-425 Odrzywół, Poland, entered in the National Court Register under KRS 0000654022, NIP 6010088034, REGON 366130584, VAT number PL6010088034. The same address is used for dispatch, returns and written complaints.
For orders and customer support, email info@doctorlife.pl. Customer support phone: +48 531 156 158.
2. Scope, territory and languages
These terms apply to one-off purchases and the free electronic services available in our Shopify online store. Delivery is currently available only in Poland. We do not currently deliver to the United States, the United Kingdom or other countries. The store offers Polish and English language options.
A consumer is a natural person buying for purposes not directly related to their business or professional activity. Statutory consumer protections also apply to sole traders where Polish law grants them those protections for a purchase without a professional character.
3. Products, prices and availability
The product page describes the product, quantity, composition, directions and relevant warnings. Please read this information before ordering. Food supplements are not a substitute for a varied diet and healthy lifestyle. Follow the product label; store content does not replace individual medical advice.
Prices are in Polish złoty (PLN) and include applicable VAT. Delivery is charged separately where applicable. The checkout shows the products, discounts, delivery cost and total payable before you place the order. Changes to prices or these terms do not change an order already accepted.
If we discover an availability problem or an obvious error affecting an order, we will contact you promptly to explain it and agree a lawful solution. We will not substitute a product or increase the agreed price without your consent. If we cannot perform the contract, you retain all statutory remedies and we will refund any payment due without undue delay.
4. Placing an order and concluding the contract
You can buy without creating an account. Add products to the cart, review quantities, enter the delivery and contact details needed to fulfil the order, select delivery and payment, and check the total. For InPost delivery, select a parcel locker. You may correct your details and cart before submitting the order.
The final checkout button clearly indicates that the order carries an obligation to pay. Clicking it submits the order. The sales contract is concluded when we send the order confirmation email accepting the order. Keep that email and these terms for your records. If you do not receive confirmation or notice an error, contact us.
Please provide accurate information and promptly tell us about necessary corrections. We will help with changes or cancellation before dispatch where possible. This does not restrict statutory withdrawal rights after the contract is concluded.
5. Payment
You may pay using the payment methods actually available and displayed at checkout. Payment is due when the order is placed, unless a different deadline is expressly shown before purchase. We dispatch after payment is confirmed.
If payment fails or remains unpaid, contact us so that we can help. Before cancelling an accepted unpaid order for non-payment, we will provide an appropriate additional payment deadline where required by law. We do not impose a fee for handling a failed payment.
6. Dispatch and delivery
We dispatch paid orders within a maximum of 2 working days after payment confirmation. Working days are Monday to Friday, excluding Polish public holidays. Carrier transit time is additional; any estimate is shown separately where available. Goods will be delivered without undue delay and no later than 30 days after the contract is concluded, unless a different delivery deadline is expressly agreed.
- InPost Paczkomaty: PLN 14.99 below PLN 150; free for product totals of PLN 150 or more after discounts, excluding delivery. Exactly PLN 150 qualifies.
- DHL courier: PLN 19.99.
These delivery prices include applicable VAT. The final available options and charges are shown at checkout. Details are in our Shipping policy. We provide tracking details after dispatch and inform you if we learn of an unexpected delay.
We remain responsible for delivery to you when you use a carrier offered by us, as required by law. A courier damage report can help investigate damage but is not a condition for making a complaint. If delivery fails, we will contact you to agree the next steps; any additional cost must be justified and agreed, and cannot override statutory rights.
7. Withdrawal, returns and refunds
Consumers and eligible sole traders may withdraw without giving a reason within 14 calendar days of receiving the goods. For one order delivered in separate parts, this period starts when the last part is received. You can send an unambiguous withdrawal statement by email to info@doctorlife.pl or by post to our address. No prior approval or special form is required.
Return goods within 14 days after notifying us. You bear the direct cost of a change-of-mind return. We do not charge a restocking or return-handling fee. Refunds are made within 14 days of receiving the withdrawal statement; where legally permitted, we may wait until the goods or evidence of return are received, whichever comes first. Refunds use the original payment method unless you expressly agree to another method without additional cost.
A full-order withdrawal includes reimbursement of the cheapest standard delivery offered for that order. You may be responsible for actual loss in value caused by handling beyond what is needed to establish the goods' nature, characteristics and functioning, under the statutory conditions.
Statutory exceptions apply, including genuinely perishable goods or goods with a short shelf life and sealed goods that cannot be returned for health or hygiene reasons after their seal has been opened. Supplements are not automatically excluded from return. Opening the outer shipping box alone does not remove withdrawal rights, and these exceptions do not remove rights concerning defective or non-conforming goods.
The complete process, return address, complaint rules and optional withdrawal form are in our Return and refund policy, which forms part of these terms.
8. Complaints and product conformity
We must supply goods that conform to the contract. Send product or service complaints to info@doctorlife.pl or our postal address, describing the issue and the remedy requested. An order number, batch number or photos may help, but a receipt, photos or courier report are not mandatory if the purchase and issue can be established otherwise.
We respond to consumer complaints within 14 days. For non-conforming goods, statutory rights include repair or replacement and, in the circumstances provided by law, a price reduction or withdrawal. Necessary costs of bringing goods into conformity, including transport, are borne by us. Our statutory liability covers non-conformity existing on delivery and discovered within two years, with any longer legally applicable period preserved.
9. Free electronic services
Browsing, the cart, checkout and contact functions are free; you pay only for purchases you choose. You need internet access, a current browser with necessary cookies and JavaScript enabled, and an email address for order communication. You may stop browsing or abandon an unsubmitted cart at any time.
If an account is offered, it is optional and may be closed by contacting us. Newsletter subscriptions are optional and may be cancelled using the unsubscribe link or by email, without affecting orders. Do not submit unlawful material, interfere with the store or attempt unauthorised access. Service complaints follow the contact process above. We will not restrict access arbitrarily or limit your rights concerning existing orders.
10. Privacy and disputes
Personal data and cookies are explained in our Privacy policy. Marketing consent is optional and is not a condition of purchase.
Please contact us first if something goes wrong so that we can try to resolve it. Consumers may obtain help from a municipal or district consumer ombudsman or the Trade Inspection and use eligible out-of-court dispute procedures. Information is available from UOKiK. Participation follows the rules and required consents of the relevant procedure. This does not restrict access to a competent court.
11. Applicable law and changes
Polish law applies without depriving consumers of mandatory protections available under applicable law. No clause excludes or limits rights that cannot lawfully be excluded or limited, and no exclusive court jurisdiction is imposed on consumers. Polish and English versions are intended to convey the same rights and obligations.
The version available when you place an order applies to that order. Updates apply prospectively and do not reduce rights arising from existing purchases. You can save or print these terms before purchase. The shipping, returns and privacy policies linked above are available before checkout.